Overview

We ship worldwide Via DHL.

At La Voga Kenya, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return or exchange an item, and we’re here to assist you with our hassle-free return and refund policy. Please read the following guidelines to understand how it works:

Refunds and Exchange Eligibility

• We have a 48 hour return policy, which means you have 48 hours after receiving your item to request a return.

• The item must be unused, in its original condition, and with all tags attached.

• It should be returned in the original packaging to ensure its protection during transit.

Non-Returnable Items 

• For hygiene reasons, certain items cannot be returned, such as intimate apparel (lingerie, swimwear), pierced jewelry, and personal care products (cosmetics, fragrances) unless they are unopened and unused.

• Final sale or clearance items are also non-returnable.

Easy Return Process

• To initiate a return or exchange, please contact our customer service team or visit our website to access the returns portal.

• Provide your order details and reason for return/exchange.

• Follow the instructions provided for packaging and shipping the item back to us.

Partial Refunds

• In certain cases, partial refunds may be granted for items that are not in their original condition, have missing parts, or show signs of use not caused by our error.

Return Shipping

• You are responsible for the shipping costs associated with returning the item.

• We recommend using a trackable shipping method or purchasing shipping insurance to ensure the safe return of the product.

• Shipping costs are non-refundable, except in cases where the return is due to our error.

Exchanges

• If you need to exchange an item for a different size, color, or style, please contact our customer service team.

• We will guide you through the exchange process and assist in ensuring you receive the desired item.

Refund Process

• Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

• We will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method within a specified timeframe.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

If you have any further questions or require assistance with returns or refunds, please reach out to our customer service team at support@lavogakenya.com. We are here to help you make your shopping experience with Lavoga Kenya exceptional.